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  1. Use of Website. Welcome to American Well, a website owned and operated by American Well Corporation ("American Well"). American Well provides the materials on this website solely for your own use for informational purposes only. All use of the website is subject to the terms and conditions set forth below. By accessing and using this website, you agree to be bound by these Terms of Use and all other terms and policies that appear on this website. Please read these Terms of Use carefully. If you do not agree with any of these Terms of Use, you may not use this website and should not enter any information in it.
  2. Right to Modify. We reserve the right to modify these Terms of Use at any time, effective upon posting. Your use of this website following such changes will be deemed to be an acceptance of any changes. You agree to review these Terms of Use each time you use this website so that you may be aware of any changes to these terms.
  3. Access to the Website. You or AMERICAN WELL may suspend or terminate your access to the website at any time, for any reason or for no reason. AMERICAN WELL has the right (but not the obligation) to refuse to provide access to the website to any person or organization, or to prohibit any person or organization from using the website, at any time, for any reason or for no reason at all, in our sole discretion. You represent and warrant that you are at least 18 years of age and possess the legal right and ability to agree to these Terms of Use and to use this website in accordance with these Terms of Use. AMERICAN WELL maintains this website from offices in the United States of America and makes no representation that materials on the website are appropriate or available for use in other locations. If you access this website from a location outside the United States, you do so at your own risk and initiative and are responsible for compliance with applicable laws at your location.
  4. Your Information. Any and all information you post or otherwise provide to American Well by means of this website is true and accurate, not misleading, and offered in good faith. You agree that any information you provide through this website is not generally confidential and AMERICAN WELL may use information that you supply through the website to improve our service and product offerings or our website and also to provide you with additional information about our products and services. We may use common internet technologies, such as "cookies", to manage the information we receive from you. American Well will not share, sell or otherwise distribute any of your personally-identifiable information with third parties for their promotional or sales purposes. In the event we provide a product or service to you, we may share certain information only with organizations who work with American Well in order to provide those services to you.
  5. Medical Information. This website may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only. The content of this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The content relating to medical conditions and their treatment is not meant to be a substitute for advice provided by a doctor or other qualified healthcare professionals. You should not disregard or delay seeking medical advice based on anything that appears in this website. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY. AMERICAN WELL is not engaged in rendering medical or similar professional services or advice, and the information provided is not intended to replace medical advice offered by a physician. You should not use the information contained herein for diagnosing a health problem or disease. YOU SHOULD NOT CONSTRUE THIS CONTENT AS ANY WARRANTY OR RECOMMENDATION OF TREATMENT.
  6. Intellectual Property. All material contained in this website (including images, text, and the look and feel attributes) is the property of American Well and/or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property law. American Well reserves all rights in that regard. Removing or altering the copyright notice on any material that appears in this website is strictly prohibited. Nothing contained in this website should be construed as granting any license or other right without the express written permission of AMERICAN WELL.
  7. Links to Other Websites. This website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement or recommendation by AMERICAN WELL of the content on such third-party websites or as an indication of any affiliation, sponsorship or endorsement of or by such third-party websites. If you use any links, you will leave the American Well website. AMERICAN WELL is not responsible for the content of linked third-party websites and does not make any representations regarding the privacy practices of, or any information or product or accuracy of materials found on such third-party websites. If you decide to access any of the third-party websites linked to this website, you do so entirely at your own risk.
  8. Prohibited Uses. You agree not to:
    1. upload or transmit any communication or content of any type that infringes or violates any rights of any party.
    2. use, modify, sell, assign or transfer the content or reproduce, display, publicly perform, distribute, post, transmit or otherwise use this website or any of its contents in any way for any public or commercial purpose.
    3. reverse engineer, disassemble or decompile any software included in the content.
    4. use this website for any purpose in violation of local, state, national, or international laws.
    5. use this website as a means to distribute or post advertising or other unsolicited material to any third party.
    6. impersonate any person or entity or falsely represent your identification or affiliation.
    7. distribute viruses or other harmful computer code.
    8. harvest or otherwise collect information about others.
    9. promote, encourage, or engage in defamatory, harassing, abusive, or otherwise objectionable behavior.
    10. interfere with the operation of this website.
    11. copy or distribute in any medium any part of this website.
  9. No Warranty. ACCESS TO THE WEBSITE AND THE INFORMATION CONTAINED THEREIN IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. AMERICAN WELL DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE MATERIALS ON THIS WEBSITE AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, AMERICAN WELL DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, WITH RESPECT TO ANY INFORMATION OBTAINED THROUGH THE WEBSITE. WITHOUT LIMITING THE FOREGOING, AMERICAN WELL DOES NOT WARRANT THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DOES AMERICAN WELL MAKE ANY REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, CURRENCY, QUALITY, COMPLETENESS, USEFULNESS, PERFORMANCE, SECURITY, LEGALITY OR SUITABILITY OF THE WEBSITE OR ANY OF THE INFORMATION CONTAINED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE AND YOUR RELIANCE UPON ANY OF ITS CONTENTS IS AT YOUR SOLE RISK.
  10. Limit of Liability. IN THE EVENT OF ANY PROBLEM WITH THE WEBSITE OR ANY OF ITS CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE WEBSITE. UNDER NO CIRCUMSTANCES SHALL AMERICAN WELL OR ANY AMERICAN WELL LICENSOR, LICENSEE OR SUPPLIER BE LIABLE IN ANY WAY FOR YOUR USE OF THE WEBSITE OR ANY OF ITS CONTENT INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, ANY INFRINGEMENT BY ANY CONTENT OF THE INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS OF THIRD PARTIES, OR FOR ANY LOSSES OR DAMAGES OF ANY KIND ARISING DIRECTLY OR INDIRECTLY OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE WEBSITE, AND ANY WEBSITE LINKED TO THE WEBSITE, OR THE MATERIALS OR INFORMATION CONTAINED ON ANY OR ALL SUCH WEBSITES. UNDER NO CIRCUMSTANCES SHALL AMERICAN WELL, ITS LICENSORS, LICENSEES OR SUPPLIERS OR PROVIDERS BE LIABLE FOR ANY PUNITIVE, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY PERSONAL INJURY, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR COMPUTER OR OTHERWISE) ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE WEBSITE, WHETHER UNDER A THEORY OF BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, MALPRACTICE OR OTHERWISE, EVEN IF WE OR THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY RELEASE AMERICAN WELL AND HOLD AMERICAN WELL ITS LICENSORS AND SUPPLIERS AND PROVIDERS HARMLESS FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND AND NATURE (INCLUDING, WITHOUT LIMITATION, ACTUAL, SPECIAL, INCIDENTAL AND CONSEQUENTIAL), KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE WEBSITE. YOU WAIVE THE PROVISIONS OF ANY STATE OR LOCAL LAW LIMITING OR PROHIBITING A GENERAL RELEASE.
  11. Governing Law. These Terms of Use and your use of the website shall be governed by the laws of the Commonwealth of Massachusetts without regard to its conflict of laws principles. Any legal action or proceeding related to this Website shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Boston, Massachusetts.